Claims

If you have a claim that you need to report please check your schedule and call the correct claims handling service:

If your policy is underwritten by L&G/ERGO (Policy Ref PEN/AFF3/1020) or Fairmead Insurance Ltd

The Affinity Claim Team
PO Box 1291
Preston
PR2 0QJ

Email: prestonnewclaims@directgroup.co.uk
Tel: 03301 026 796

If your policy is underwritten by Ageas and incepted after 01/01/2021 (Policy Ref: 29295K or 29296W or 29297L)
In the event of a claim please contact:

The Ageas Insurance Ltd, per Davies Managed Systems Ltd
P.O. Box 2801
Stoke On Trent
Staffordshire
ST4 9DN

Claims helpline is open 24 hours a day, 365 days a year. Tel: 0344 371 2390
If your policy is underwritten by Ageas and incepted prior to 31/12/2020 (Policy Ref 007L8848 or 007L8853 or 007X8848)
In the event of a claim please contact:

The Ageas claim team
1 Port Way,
Port Solent,
Portsmouth,
Hampshire,
PO6 4TY

Email: householdnewclaims@ageas.co.uk
Claims helpline is open 24 hours a day, 365 days a year.
Tel: 0345 122 3019